Shipping policy

Thank you for shopping with us! Below you will find the details of our Shipping Policy to ensure a smooth, transparent, and secure transaction process.

1. Processing & Handling Time

  • In-Stock Items: All orders containing in-stock products are processed and shipped within 1 to 3 business days (excluding weekends and holidays). You will receive an automated notification with tracking information once your package has been scanned by the carrier (if a tracked method was selected).

  • Pre-Orders: Any order that includes a pre-order item will be held and shipped entirely together once the final pre-order item becomes officially available. If you wish to receive in-stock items sooner, please place separate orders for in-stock and pre-order products.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated dynamically and displayed at checkout based on destination weight, size, and package dimensions.

  • Delivery timelines provided during checkout are estimates generated directly by the carriers (Canada Post, UPS, FedEx, etc.) and are not guaranteed arrival dates.

3. Delivery Security & Signature Requirements

To protect high-value collector items and combat package theft ("porch piracy"), we implement strict security measures:

  • Untracked Shipping Liability: If you select a shipping option without tracking at checkout, please be aware that we assume no responsibility or liability for the package once it has been handed over to the carrier and shipment is confirmed. We cannot offer refunds, replacements, or carrier investigations for any lost, delayed, or damaged items sent via untracked shipping methods.

  • Signature Confirmation: An optional "Signature Required" delivery service is available at checkout for an additional fee.

  • High-Value Orders: All orders with a total value of $300.00 and above will automatically be upgraded to include Signature Confirmation at no extra cost to you.

  • Lost vs. Stolen Packages (For Tracked Orders):

    • If a package is lost, stuck, or damaged while in transit (prior to being marked as delivered), we will fully investigate with the carrier and provide a replacement or full refund within 24–48 hours of verification.

    • If a package is officially marked as "Delivered" by the carrier but is stolen from your doorstep or property, we are not held responsible unless the Signature Confirmation option was purchased/applied. We strongly recommend choosing a secure delivery address.

4. Packaging Standards

  • Single Cards: All single cards are securely shipped in a protective toploader (up to 3 cards per toploader) and sealed inside a team bag. For larger orders, additional cards may be safely sandwiched between toploaders within the team bag to ensure structural integrity during transit.

  • Untracked Orders: Any single card order selected with an untracked shipping option will be dispatched in a standard Plain White Envelope (PWE).

  • Graded Cards & Sealed Products: All graded cards (slabs) and sealed products are carefully packaged and shipped in sturdy cardboard boxes with adequate padding to guarantee maximum protection.