Refund policy

Due to the volatile market conditions and the unique nature of Trading Card Game (TCG) products, our return and cancellation guidelines are strictly enforced to prevent product tampering and market speculation.

1. All Sales Are Final

  • No Returns or Exchanges: All purchases of TCG products (including but not limited to Booster Boxes, Elite Trainer Boxes, Blister Packs, Japanese/Chinese items, and Single Cards) are considered Final Sales. We do not accept returns or exchanges based on buyer's remorse, market price fluctuations, or dissatisfaction with pack pull rates.

  • Exceptions for Errors: If you receive an incorrect item, or if an item arrives severely damaged due to defective packaging prior to transit, please contact our support team within 48 hours of delivery. We will gladly correct our mistake by exchanging the item or issuing a full refund upon receiving proof.

2. Order Cancellation Policy & 6% Processing Fee

  • You may request an order cancellation up to 24 hours prior to the scheduled shipment of your package. Once a tracking number has been generated, the order cannot be cancelled.

  • All approved cancellations are subject to a non-refundable 6% processing fee. This fee will be automatically deducted from your total refund. This covers the initial credit card processing and merchant transaction fees charged by our payment platform (Shopify Payments/PayPal), which are non-recoverable to us when a refund is issued.

3. Pre-Order Cancellations

  • Pre-orders represent a commitment to secure limited-allocation inventory. Cancellation of pre-order items is subject to the same 6% processing fee mentioned above. Please ensure you are fully committed to your pre-order purchase before checking out.